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Morrisons customers are up in arms after having their Christmas shopping orders cancelled due to an error with the company’s loyalty card.
The shopping chain has said its More rewards card is facing difficulties, with customers unable to get discounts on their shopping.
Some shoppers have also complained that their online orders have been cancelled, with Morrisons saying click and collect purchases are mostly affected.
In a statement on its social media, the retailer said it was ‘experiencing some system issues’ that were impacting ‘some More Card discounts and Click and Collect orders’.
‘For More Card customers who have Morrisons Fivers to redeem, these will be done manually in store by colleagues. And if More Card prices are not registering, we will apply a 10% discount to the customer’s entire shop,’ it added.
‘For Click and Collect orders, we are asking customers to wait for an email to inform them that their order is ready for collection before heading to store. Some home delivery orders may be arriving late today – and we will be communicating directly with those customers affected.
‘We sincerely apologise to our customers for this inconvenience.’
Fuming shoppers have taken to social media to vent their anger, with one demanding Morrisons to ‘get a f***ing grip’, while another raged on X: ‘Hope @Morrisons loses a s*** ton of money today for the simple fact they knew the more cards wasn’t working but don’t say on entry instead they wait till your at the till…
Morrisons customers are facing chaos after the retailer for forced to cancel their shopping orders just two days before Christmas (file image)
The shopping giant says an issue with its More rewards card scheme is to blame (file image)
‘I left like £100 – £150 worth of shopping just at the till because of the more saving I would have lost.’
Morrisons’ website also appears to be down, with a ‘502 bad gateway’ error message on some pages, leaving some customers panicking.
One person on X – former known as Twitter until it was bought and rebranded by the world’s richest man, Elon Musk – wrote: ‘Hope you’re not hoping to get any deals at today or use your card. Conveniently they are all down across all stores! Busiest shopping day of the year! No refunds apparently either.’
On the Morrisons’ Facebook page, outraged shoppers have also claimed their Christmas deliveries ordered a month ago have been cancelled.
‘Half my Christmas shopping isn’t coming including the turkey and puddings and they were ordered a month ago,’ one person wrote under a post advertising discounts.
Others claimed on X they had orders cancelled without any warning.
‘Thanks so much @Morrisons for cancelling my delivery without any warning. No contact, no email, phone call, nothing to explain why. Superb customer service,’ wrote one woman on X.
The supermarket chain has been advertising heavy discounts in the run-up on Christmas dinner food, including vegetables, in the last week.
‘I’ve just wasted an hour of my life shopping at Morrisons only to find out by checking my receipt that I’ve been charged £40 more than I should because the More Cards aren’t working. No communication at all, so loads have probably overspent without knowing,’ one person on X raged.
This is a breaking news story, updates to follow.
